Contents

1. http error 500 / Internal Server Error

2. Activation keys for the plugins that came with the theme?

3. How to import Slider revolution?

4. Custom Font

5. General Data Protection Regulation

6. Are you sure you want to do this? Please try again

7. Why is demo content not being imported?

8. Why are my contact forms broken?

9. Remove p tags from text widgets in WordPress 4.8

10. Icons Are Not Showing, Or Displaying Like Squares and Strange Characters

11. “Are you sure you want to do this? Please try again” ?

12. Complete Guide To Demo Import

13. Front end Visual composer

14. Google Map Api Key Missing Error / Google Map Missing Error

15. HTTPS mixed content warnings

16. Header misalignment on latest Chrome

17. Newsflash Wide Menu

18. T_PAAMAYIM_NEKUDOTAYIM Fatal Error

19. Documentations

20. Vertical Split Slider

21. How to import Slider revolution or Layer Slider?

22. How to set the home page?

23. Missing style sheet error when installing the theme?

24. How to Fix Pluggable.php File Errors in WordPress

25. Visual Composer is not working on edit page

26. Google Map Api Key Missing Error / Google Map Missing Error

1. http error 500 / Internal Server Error

Internal Server Error 500 is usually related to server settings as the name of the error suggests.

There could be several causes of this problem. First you should do is contact your hosting provider and ask them about this, and also ask them to check your error log, to see what does it say there?

Also, read this article http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/

And try the solutions from it, increasing your memory_limit parameter first, it could be low and that could be the cause of this.

And also, it is good if you can increase these values or ask your hosting service to do that for you.

max_execution_time = 300

memory_limit = 128M

upload_max_filesize = 128M

post_max_size = 256M

2. Activation keys for the plugins that came with the theme?

We have bought extended licenses for premium plugins that come with our theme, so you can use them for free, and we can’t give you the license codees because of policy and terms of Theme Forest. This only means that you can not update the plugins automatically, and you need to wait for the update which will be included in latest theme updates, as soon as the new version of plugins becomes available. You can read more about bundled plugins in the following Envato article https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins?_ga=2.245886596.1068361229.1494855372-1438803025.1429707923

3. How to import Slider revolution?

When importing a demo onto your site RevSlider slideshow has to be imported separately. 

To import a RevSlider from one of our demos please go to your WordPress admin panel Slider Revolution -> Import. 

Search for RevSlider / desired_file.zip located in the file you downloaded from Theme Forest / xml export folder and import that demo’s slideshow.

4. Custom Font

Easiest way to add some custm font is with CSS @font-face. Paste following code into Custom CSS field:

@font-face {
font-family: 'MyWebFont';
src: url('webfont.eot'); 
src: url('webfont.eot?#iefix') format('embedded-opentype'),
url('webfont.woff2') format('woff2'),
url('webfont.woff') format('woff'), 
url('webfont.ttf') format('truetype'),
url('webfont.svg#svgFontName') format('svg');

and put absolute paths to your font files, and make sure that you have several different file formats because different file formats will be loaded by different browsers. This is important and more can be found in this article https://css-tricks.com/snippets/css/using-font-face/

Finally style desired elements with css code, so some basic knowlage is required for that part. Example:

body, h1{font-family: 'YourFont', sens-serif;}

Please undersstand that this won't add font to the list inside Theme Options and only way to apply it is with custom css code.

*Custom css field could be also places in Appearance > Customize > Additional Css.

5. General Data Protection Regulation

The European Union’s General Data Protection Regulation (GDPR) takes effect on May 25. The GDPR requires companies and site owners to be transparent about how they collect, use, and share personal data. It also gives individuals more access and choice when it comes to how their own personal data is collected, used, and shared.

You can learn more about the GDPR from the European Commission’s Data Protection page.

Site owners can now designate a privacy policy page. This page will be shown on your login and registration pages. You should manually add a link to your policy to every page on your website. If you have a footer menu, that’s a great place to include your privacy policy.

If you maintain a plugin that collects data, we recommend including that information in WordPress’ privacy policy guide. Learn more in our Privacy section of the Plugin Handbook.

Download WordPress 4.9.6 or venture over to Dashboard → Updates and click “Update Now.” Sites that support automatic background updates are already beginning to update automatically.

Please note that if you’re currently on WordPress 4.9.3, you should manually update your site immediately.


GDPR Makes Great Content

Given how super relevant GDPR is, we thought we’d give you a heads up on the most recent and best selling items to help remain GDPR compliant.

Writing about these would make for some extremely current, fresh new content that’s on the minds of most in our space. We’d recommend you cover the following items from CodeCanyon:

Wordpress GDPR plug in
Private content multi level
Weepie cookie consent
Ultimate GDPR Tool Kit

6. Are you sure you want to do this? Please try again

What to do when I get this message while trying to install the theme: “Are you sure you want to do this? Please try again” ?

This message means that theme zip file is larger than max upload file size allowed in configuration of your server. Please either increase that limit or upload the theme via ftp (second method explained in our documentation).

7. Why is demo content not being imported?

When it comes to importing demo content, before you hit import, disable all 3rd party plugins (to free up server resources), then go to import, open chrome developer tools, hit Import, and watch console for errors. When some error occur refresh import page and repeat the process. Importing demo content must reach 100% without displaying error in the console. So repeat it until console is clear (sometimes you have to repeat process for 3-4 times or maybe more).

Please understand that this is common issue when importing demo with all theme authors since demos become more robust so they can satisfy needs of all customers, so issue is usually triggered by lower server resources. Usually it is due to low WordPress memory limit https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP and also due to low PHP directives, so it would be good if you can increase these values or ask your hosting service to do that for you:

max_execution_time = 300;

memory_limit = 128M;

upload_max_filesize = 128M;

post_max_size = 256M;

Helpful reading - http://www.wpbeginner.com/wp-tutorials/how-to-increase-the-maximum-file-upload-size-in-wordpress/

Also check instructions regarding import in theme documentation http://demo.mikado-themes.com/mikado/documentation/#!/getting_started_importing_demo_content

If you continue to have problems with import, you can always submit a ticket to our support and they will try to import demo content for you. Just provide WordPress admin access in your ticket:

Website login URL
Admin Username
Admin Password

8. Why are my contact forms broken?

Your contact forms are not actually broken, the reason why you are not seeing them correctly is because you probably haven't installed and activated the Contact Form 7 plugin before importing the demo content. You should just install and activate the plugin, delete the menus that already have been imported from the Appearance/Menus, so that they wouldn't get duplicated, and import the demo content again.

9. Remove p tags from text widgets in WordPress 4.8

This is because of WordPress wpautop function which is wrapping lines with paragraph tags, and now function is being executed in text widget because it is present be default in text editor, which is inducted in WordPress version 4.8. Solution to this is to remove all spaces inside text widgets, and if that doesn't work 100% or you don't want to go trough all theme widgets and to do this manually you can simply add following line of code inside theme folder / functions.php

remove_filter('widget_text_content', 'wpautop');

If you want  permanent modification for future updates you should add that line inside child theme folder / functions.php file.

10. Icons Are Not Showing, Or Displaying Like Squares and Strange Characters

Please try to follow the instructions from this link in order to solve these errors: 

http://meyermed.com/2015/03/fix-font-awesome-icons-not-displaying/

These instructions work for all browsers and icon packs.

Basically, just adding one module in your .htaccess file

# Allow access from all domains for webfonts.
# Alternatively you could only whitelist your
# subdomains like "subdomain.example.com".
<IfModule mod_headers.c>  <FilesMatch "\.(ttf|ttc|otf|eot|woff|font.css|css)$">   Header set Access-Control-Allow-Origin "*"  </FilesMatch>
</IfModule>

should be helpful to fix this issue.

Most of the users were able to solve this cross-origin problem with the solution from that article, but if that does not work for you, you will need to contact your server provider and ask them to fix cross-origin issue, as it is server oriented.

11. “Are you sure you want to do this? Please try again” ?

What to do when I get this message while trying to install the theme: “Are you sure you want to do this? Please try again” ?

This message means that theme zip file is larger than max upload file size allowed in configuration of your server. Please either increase that limit or upload the theme via ftp (second method explained in our documentation).

12. Complete Guide To Demo Import

Step 1 - PHP resources

Since WordPress themes get more robust and complex, it's necessary that you release some more power from server. You can do that by editing php.ini file that you can find on your server, or contact your hosting service to do this for you. 

Make sure you meet these requrements and please don't skip this step, since it's probably the most important:

max_execution_time = 300;
memory_limit = 128M;
upload_max_filesize = 128M;
post_max_size = 256M;

Step 2 - PHP version

You should also make sure PHP version on your server is updated. 

5.6 will do the job, but you may use 7 as well.


Step 3 - Disable Plugins

You should disable ALL plugins except:

-Contact Form 7 

-Mikado Core (CPT)

-WooCommerce (if you plan to use shop) 


Step 4 - Import

We advise that you do this from Google Chrome, no matter the Operating System.

Go to Mikado Options > Import. On your keyboard press F12 and select "Console" view.


If you wish to import all demo content (pages, posts, widgets, options) you should choose "All" for "Import type" field. 

And if you wish to import media library for our theme, check "Yes" for "Import Attachments"



Then hit "Import" and follow console view.

If you see any red error showing up, you should refresh the page and try again.



Repeat the process until demo import is completed, following a successful "Import Completed" message, without errors in the console.




Step 5 - Enable Plugins

You should go to Dashboard > Plugins and enable all plugins.


Step 6 (optional) - Remove extra menu items

If you imported demo content multiple times, it's possible that you duplicated menu items several times. You should install this helpful plugin https://wordpress.org/plugins/quick-remove-menu-item/ 

Then go to Appearance > Menus and remove duplicated menu items.

13. Front end Visual composer

Front End VC editor is disabled by default because some theme elements use advanced java script functionality, and these elements will not be displayed correctly until you save and refresh the page after adding them.


In order to enable front end VC editor, edit theme folder / framework/ modules / visualcomposer / visual-composer-config.php file, find function called

evently_mikado_configure_visual_composer_frontend_editor and delete or comment out following lines:

if(function_exists('vc_disable_frontend')){

  vc_disable_frontend();

}

https://www.screencast.com/t/Heobler8qb




14. Google Map Api Key Missing Error / Google Map Missing Error

This error is caused by some recent changes in google map API. Here is what you can try.

1. You need to create your own API key as described here: https://www.latecnosfera.com/2016/06/google-maps-api-error-missing-keymap-error-solved.html

2. Then you need to go to Mikado Options -> General and add it to the Api Key field

And then you need to add the page(s) to the list of allowed referrers.

You can check this link also how to do this http://stackoverflow.com/questions/35288250/google-maps-javascript-api-referernotallowedmaperror

Also see API keys in the Google API Console - https://console.developers.google.com/project/_/apiui/credential . For more information, see Best practices for securely using API keys - https://support.google.com/cloud/answer/6310037 .

Also try going to Developer Console -> APIs & auth -> APIs

Search for Geocoding and click on Google Maps Geocoding API -> Enable API. Do the same thing for Geolocating.

15. HTTPS mixed content warnings

This is usually the problem with SSL certificate and the previous setting of a website that was not configured this way. You can try to use a plugins to fix this , such as - https://wordpress.org/plugins/wordpress-https/http://ithemes.com/codex/downloads/fix-ssl-non-ssl-links.zip however this does not guarantee fixing the issue.

Safer solution would be to remove the images that are causing this problem and to re-upload them.

16. Header misalignment on latest Chrome

If there is header misalignment with latest Chrome (61.0.3163.79) on your WordPress installation, it is issue which can happen only for specific header setup, and negative margin on before element will push elements to second line. This can be easily fixed by adding custom css code below from Mikado options > General > custom CSS field or from WordPress back end > Appearance > Additional CSS:

.mkd-vertical-align-containers .mkd-position-center:before, 
.mkd-vertical-align-containers .mkd-position-left:before, 
.mkd-vertical-align-containers .mkd-position-right:before, 
.mkdf-vertical-align-containers .mkdf-position-center:before, 
.mkdf-vertical-align-containers .mkdf-position-left:before, 
.mkdf-vertical-align-containers .mkdf-position-right:before {
    margin-right: 0;
}

Similar solution can work for other themes, or there may be slight differences in selectors, so in case that code won't work for you then please contact our support team trough our support forum at https://mikado.ticksy.com and share a link to your site.

Thanks, 

Mikado

17. Newsflash Wide Menu

Hello! 

We will send you the screenshots on how we have set it up so you will be able to refer to this.

First, News is set to Wide type https://www.screencast.com/t/j7sOGpwd72B and has the custom widget area chosen. Then the Categories custom link is added as sub menu to News https://www.screencast.com/t/m6CPISbb(don't link, don't show) and the News custom widget area is chosen .

Here is for the Future link https://www.screencast.com/t/SApcnEI7

https://www.screencast.com/t/u2rGescV

and the same procedure you will have for the likewise menu items.

Off course you will have to add the widgets to the widget area if you are somehow missing them.

News: https://www.screencast.com/t/8pucHPsYgmYT

Future : https://www.screencast.com/t/KPwuZxwGqt

Video: https://www.screencast.com/t/KPwuZxwGqt

Hope you will manage with this guidance and if you still encounter an issue customizing this please provide us with your wp-admin credentials so we can help you with this.

18. T_PAAMAYIM_NEKUDOTAYIM Fatal Error

That is usually an error related to your PHP version on the server. Try contacting your hosting provider and ask them to increase your PHP version to the one suggested by wordpress here: https://wordpress.org/about/requirements/

For this error, PHP version 5.3 would be enough to work well.

19. Documentations

Here are our Official manuals for Mikado themes:


Mikado one - http://demo.mikado-themes.com/mikado/documentation/

Onyx - http://demo.mikado-themes.com/onyx-documentation/

Hornet - http://demo.mikado-themes.com/hornet-documentation/

Burst - http://burst.mikado-themes.com/documentation/

Piquant - http://piquant.mikado-themes.com/documentation/piquant/

Libero - http://demo.mikado-themes.com/libero-documentation/

Deploy - http://deploy.mikado-themes.com/documentation/

Chill News - http://chillnews.mikado-themes.com/chillnews-documentation/

Optimize - http://optimize.mikado-themes.com/documentation/optimize/

Wellspring - http://wellspring.mikado-themes.com/documentation/

Discussion - http://discussion.mikado-themes.com/documentation/

Sienna - http://sienna.mikado-themes.com/documentation/

HashMag - http://hashmag.mikado-themes.com/documentation/

Voyage - http://voyage.mikado-themes.com/documentation

Hue - http://hue.mikado-themes.com/documentation/

Medigroup - http://medigroup.mikado-themes.com/documentation/

Newshub - http://newshub.mikado-themes.com/documentation/

Affinity - http://affinity.mikado-themes.com/documentation/

Hotspot - http://hotspot.mikado-themes.com/documentation/

Gotravel - http://gotravel.mikado-themes.com/documentation/

Industrialist - http://industrialist.mikado-themes.com/documentation/

Pinata - http://pinata.mikado-themes.com/documentation/

Cornerstone  - http://cornerstone.mikado-themes.com/documentation/

Anahata - http://anahata.mikado-themes.com/documentation/

Fleur - http://fleur.mikado-themes.com/documentation/

Sparks  - http://sparks.mikado-themes.com/documentation/

Topfit -  http://topfit.mikado-themes.com/documentation/

Depot - http://depot.mikado-themes.com/documentation/

Trophy - http://trophy.mikado-themes.com/documentation/

Motorepair -  http://motorepair.mikado-themes.com/documentation/

CityCruise - http://citycruise.mikado-themes.com/documentation/

ServiceMaster -  http://servicemaster.mikado-themes.com/documentation/

Indigo  - http://indigo.mikado-themes.com/documentation/

Cortex http://cortex.mikado-themes.com/documentation/

Buro http://buro.mikado-themes.com/documentation/

CyberStore http://cyberstore.mikado-themes.com/documentation/

Roam http://roam.mikado-themes.com/documentation/

Appetito http://appetito.mikado-themes.com/documentation/

NewsFlash http://newsflash.mikado-themes.com/documentation

Lumiere http://lumiere.mikado-themes.com/documentation/

Lister http://lister.mikado-themes.com/documentation/

Zuhaus http://zuhaus.mikado-themes.com/documentation/

Kalos http://kalos.mikado-themes.com/documentation/

20. Vertical Split Slider

We got feedback from our developers regarding debugging Split Screen and Contact Form 7 conflict. The issue is caused with latest Contact Form 7 plugin's update, and some changes are causing the issues with our Split Screen Functionality. Also, our developing team needs to contact plugin authors for precise info about plugin update so Split Screen is fully compatible with it, and as a solution for now you can use previous version of Contact Form 7 plugin.

Just delete existing version and download older version from next link https://wordpress.org/plugins/contact-form-7/advanced/ at the bottom of the page and download 4.5 version 

We have tested that version's compatibility with Split Screen functionality and we can confirm that it works fine.

Please let us know if there is anything else we can do for you.

21. How to import Slider revolution or Layer Slider?

When importing a demo onto your site RevSlider / LayerSlider slideshow has to be imported separately. To import a RevSlider / LayerSlider slideshow from one of our demos please go to your WordPress admin panel Slider Revolution / Layer Slider -> Import. Search for RevSlider / LayerSlider_Name.zip located in the file you downloaded from Theme Forest / xml export folder and import that demo’s slideshow.

Finally, go to your page where the slider is supposed to display and set the slider over corresponding Visual Composer element.

22. How to set the home page?

In Settings > Reading you could choose desired page to be your frontpage

https://www.screencast.com/t/sUreayHZs



23. Missing style sheet error when installing the theme?

This is the common issue when installing a theme, this error message does not mean that the theme is broken. 

It means that the files are not uploaded correctly, and there is an easy fix for it described in this article.

https://help.market.envato.com/hc/en-us/articles/202821510?_ga=1.12521394.74287877.1471284950

24. How to Fix Pluggable.php File Errors in WordPress

If you are getting this type of error:

Warning: Cannot modify header information – headers already sent by (output started at /home/username/demosite/wp-content/themes/mytheme/functions.php:1035) in /home/username/demosite/wp-includes/pluggable.php on line 1179

Please, check this article in order to fix this issue:

http://www.wpbeginner.com/wp-tutorials/how-to-fix-pluggable-php-file-errors-in-wordpress/

25. Visual Composer is not working on edit page

If Visual Composer won't load in the back end when you try to edit some page, please first make sure that you are using latest theme version with latest Visual Composer. 

If this is not the case and you have following problems when accessing site or editing pages:

- Failed to load resource: net::ERR_CONTENT_DECODING_FAILED - customlibEditGallery java script error in the console when you open developer tools in Google Chrome - not found page is displayed when editing pages

which was confirmed several times with GoDaddy hosting plans and also with few SiteGround hosting users, and problem is hosting related and it is due to mod_security check when some robust and feature rich themes from Theme Forest is used (SiteGround first encountered this with Avada theme).

or

- Uncaught TypeError: $(...).wpColorPicker is not a function

SOLUTION IS SIMPLE:

Add following line to WordPress .htaccess file:

SubstituteMaxLineLength 10m

You can put this line at the end of the file, after the # END WordPress line:

26. Google Map Api Key Missing Error / Google Map Missing Error

This error is caused by some recent changes in google map API. Here is what you can try.

1. You need to create your own API key as described here: https://www.latecnosfera.com/2016/06/google-maps-api-error-missing-keymap-error-solved.html

2. Then you need to go to Mikado Options -> General and add it to the Api Key field

And then you need to add the page(s) to the list of allowed referrers.

You can check this link also how to do this http://stackoverflow.com/questions/35288250/google-maps-javascript-api-referernotallowedmaperror

Also see API keys in the Google API Console - https://console.developers.google.com/project/_/apiui/credential . For more information, see Best practices for securely using API keys - https://support.google.com/cloud/answer/6310037 .

Also try going to Developer Console -> APIs & auth -> APIs

Search for Geocoding and click on Google Maps Geocoding API -> Enable API. Do the same thing for Geolocating.